In Social Rx, we have a flexible design that allows you to control the areas each user can view and manage. For example, you can set permissions so that certain link workers can only access cases from certain PCNs. 

 

Users can only see cases that are associated with organisations (GP Practices) that they have authority to view.  This authority is managed by your local admin in the User Management area of the Local Admin menu.  The organisations linked to a user shown in the User Management, now determines which cases they can see.  

 

The user access to cases not only affects the cases shown in the caseload dashboards, but all the dashboards and reports as well.  

 

The diagrams below show how this will work in reality:


  

Scenario One: Link Worker Manager Assigned to PCN

In this scenario,  the customer is responsible for a CCG (Clinical Commissioning Group) but the link worker manager is only to be responsible for a specific PCN (Primary Care Network).  The link worker manager is linked to PCN1 in the user management local admin area.   They can now only view patients who are below PCN1 (shown in orange below). This means that they can see GP Practices GP1 and GP2 and all of the patients below (Client 1, 2 and 3).





Scenario Two: Link Worker Manager Assigned to Customer/CCG

In this scenario,  the customer is responsible for a CCG (Clinical Commissioning Group) and the link worker manager is also responsible for the whole CCG.  The link worker manager is linked to CCG in the user management local admin area.  They can now view all the clients who are below CCG (shown in orange below). This means that they can see both PCNS, all GP Practices and all clients.




Scenario Three: Link Worker Assigned to GP Practice

In this scenario,  the customer is responsible for a PCN (Primary Care Network) and the link worker is responsible for a GP Practice.   The link worker can now only view clients in GP Practice: GP 1 (Client 1 and 2). 



Scenario Four: Link Worker Manager Assigned to PCN and additional GP Practice

In this scenario,  the customer is responsible for a CCG and the link worker manager is responsible for a whole PCN and an additional GP Practice outside of their primary PCN.   The link worker manager can now view clients in PCN1 (GP1 and GP2) and GP Practice GP 3. Giving them access to Clients 1,2,3 and 4. 





This flexible approach allows you to control which areas your link worker managers and link workers can view.  You can choose any combination for users as users can be linked to as many organisations as you like .  If you would like more information on this, please get in touch and we can explain further.