Social Rx

Social Rx Release Version 2.4

Social Rx’s first quarterly release of 2022 comes this week with several additions and changes, including enhancements of user access, the referral pathway and the Directory of Services. The new features are outlined in this document.

User Access Based on Pathway

Social Rx now allows you to set a user’s access permissions based on a certain pathway, such as mental health or smoking cessation. For link workers/link worker managers who work with a specific group of patients only, permissions can be set so that these link workers/managers only have access to the cases of patients who are on a specified pathway.

A user with admin permissions in Social Rx can add and update pathways in the ‘Local Admin’ section, under ‘Customer Configuration’, ‘Manage Static Lists’ and then ‘Referral Pathway’. To link a pathway to a user, go to ‘User Management’ and click ‘Update’ next to the user’s name. Under Organisation membership management you can add the desired pathway, meaning that this user can only see cases on that pathway.  Please note that this functionality is only available if you have set the 'Show Referral Pathway' option to 'Yes' in the Customer Configuration -> General Configuration –> Referral Form section.

Multiple Action Plans

Users now have the ability to create multiple action plan templates in Social Rx. Customers may wish to create extra templates such as a post-discharge action plan, or create different action plan templates for different pathways. An example of this could be a weight management action plan.

In the ‘Action Plan’ section of a patient’s referral pathway, the user can select which plan(s) they want to fill in with the patient. The user can select an active plan or add a new action plan.  If you want to edit a plan, select the existing action plan, edit the contents and press save. This will create a new version of that action plan.

Action plans have also been added to the follow up area and the discharge area.

Directory of Services

We have added several enhancements to Social Rx’s internal Directory of Services (DoS). The first change is with regards to the terminology. We have changed 'Manage Site' to be 'Manage Organisation'.  This allows you to now add an organisation and then add the sub sites within it.

When completing an advanced search of the DoS, a table of results will be populated alongside the current Google Maps integration. The table includes service and organisation information.

In addition to this, multiple addresses can now be added to a community provider if they have several locations across an area. For each address added, users can add its facilities, contact details, capacity, etc. When tagging a service to an organisation, you can then select the correct location for that service. To add an additional address to an organisation, click the edit service button within the Manage Directory of Service -> Manage Organisations.  You can now add a sub site.  The sub site can have its own address, contact details, facilities, and opening times.

When you add a service for an organisation (using the cog button on the Manage Organisation table), you now get a drop-down list of sites (if you have more than one). Select the site and then allocate the appropriate services.

Referral Form

There is now the option to add child / young person data on the referral form, including school and guardian details. The option to add this additional information on the forms is configurable in the admin section of Social Rx, under ‘Customer Configuration’, then ‘General Configuration’. Secondly, the field ‘Referral Information’ is now mandatory for referrers, meaning that more context can be provided to the social prescribing team when a new referral is made.

Safeguarding

As part of this release, we have increased the visibility of safeguarding items recorded against a patient’s case. If a user opens a case with a new safeguarding issue, they must confirm that they have acknowledged the item in order to remove the red banner at the top of the screen (see screenshot below). In addition to this, a safeguarding report is now available in Social Rx, providing a filterable list of all safeguarding items recorded in the system.  

Follow-Up Meetings

The follow-up section in the referral pathway has been enhanced so that, when adding new follow-up meeting dates, the user can choose to create a new appointment in their scheduled tasks section as well as select if a calendar reminder is sent to their email address.

In the scheduled tasks section of Social Rx, users can now record when a patient does not attend a meeting. If ‘Did Not Attend’ is selected, the information is stored in the appointment table as shown below.

Manually Link Cases

Cases are linked in Social Rx if they are identified to be the same patient referred into social prescribing again. In Social Rx Version 2.4, a user can choose to manually link cases, for example if two patients are from the same family. This means that the two cases are easily accessible from either case, via the ‘Linked Cases’ button in the top banner of the patient’s case. To link one case with another, select the ‘Linked Cases’ button at the top right of the screen.  You can now select the type of link (Same person, Family, Partner, Other) and the case to link it to.

Other Additions

Social Rx 2.4 will include two additional SNOMED codes that will be sent to the GP system. These are for when an action plan is created and then followed up. We have also added two new reasons under the ‘Discharged’ status – ‘Did not attend’ and ‘Lost contact’.

Please get in touch if you have any questions or would like to discuss the new features on a call.