Social Rx Release Version 2.6

The Social Rx Release 2.6 comes at the end of September 2022. The release includes changes to the referral form, the appointment booking section, the caseload dashboard and the way cases are linked together. For information on the bug fixes in this release, please refer to our Release Notes.



Referral form changes

We have included a new, mandatory field on the external referral form to capture the referrer’s contact email address. This allows for an automatic confirmation email, including reference to the case ID, to be sent to the referrer once the referral has been submitted. Referrals from GP practices that are interoperable with Social Rx will not receive a confirmation email as data is already fed back into their system in real-time, including the status of the referral.

Social Rx allows for the creation of pathways in the system, for different specialties or streams of work. If configured, referral forms now have the option of including the pathway field, so that the referrer can select the pathway onto which they are referring their client/patient. If you would like the pathway field to be included on your GP or professional referral forms, please contact your Account Manager.



Booking appointments

To improve usability, we have made changes to the way in which appointments can be booked on Social Rx. When booking in an appointment from the ‘Schedule Activity’ area, users can now add an appointment duration and check availability. By clicking ‘Check Appointments’, users can see their other meetings that have been booked for that day. If assigning a task to someone else, the user can see activities or meetings that have been booked for the assigned user by changing the name in the ‘Assigned To’ drop-down box.

For completing tasks, we have fixed a bug that was preventing a task from being completed in the ‘Follow-Up’ area despite being completed in the ‘Scheduled Tasks’ area, and vice versa.




Caseload Dashboard changes 

The first change on the Caseload Dashboard is an additional column for ‘Referral Source’. This details how the referral has been filled in. It may be ‘internal’, i.e., from the ‘Book In Referral’ section on Social Rx,  ‘external’, ‘external (self-referral)’ or from a GP practice. This allows users to identify where the referral has come from and filter by the various sources.

Secondly, admin users can now create pathway subtypes which are filterable from the Caseload Dashboard. If you’d like to set these up, please contact your Account Manager.

Thirdly, the text search box now requires ‘Search’ to be clicked, instead of automatically searching the dashboard after 2 seconds.


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Linking cases

This release brings the ability to un-link cases on Social Rx if the link is no longer valid or if it was made in error. This can be done by clicking on the bin icon as shown in the screenshot below.

Additionally, if an external referrer makes a referral with an NHS number that matches a case already in the system, Social Rx will link the two cases together when the referral comes in. This means that if somebody is referred in twice by separate referring organisations, Social Rx users can easily identify the duplicate referral as the two cases will be linked together.



Other changes

Additional PCN and GP practice filters have been added to our dashboards and reports, and the speed of Social Rx has been increased across the application.

Please contact your Account Manager for more information on the changes or for any questions.