To enable Social Rx to work with SystmOne, Social Rx must be approved as a device. This happens as part of the installation process. However, Social Rx can end up in the blocked or waiting approval section in SystmOne.
When integrating with SystmOne, it is crucial that the user who is logged in to the Gateway PC (where the service is installed) has the correct access. If a dummy user is usually logged in, it must be that user that you use to approve the device in the steps below. If the Gateway PC is in full screen mode, it will need to be taken out for this process.
The user that is usually logged in to the Gateway PC must have the following application access rights:
- Retrieves Patients
- Saves Records
- Admin. (The Admin rights are only necessary for the process below. Once the message has been accepted, you can remove the admin access rights.)
To enable Social Rx to connect successfully with SystmOne, please follow the following instructions:
In SystmOne, click 'Setup' in the menu bar along the top of the window. Then, click 'Mobile Working & Integration' followed by 'Device Manager'
- Click the arrow head next to 'Blocked' to view a list of blocked device instances.
In the screenshot below, only one instance of a blocked device is in this list highlighted in blue- 'Social Rx Connect(1), 23 May 2023 21:01'. Please note your list might be a lot longer.
3. Select the blocked Social Rx instance by clicking on the 'Social Rx' instances in the list of Blocked devices.
4. Once you have found a blocked Social Rx instance, click 'Approve Device' to unblock Social Rx for you in SystmOne. Please note, there may be more than one instance of a blocked Social Rx device. Ensure that all have been approved and that there are no instances of Social Rx in the Blocked folder.
