SMS Messaging can be set up for appointments. You are now able to send SMS messages for appointment confirmations and appointment reminders. SMS Messaging is an additional paid feature in Social Rx. If you would like this feature, please contact your account manager.
When you have SMS Messaging switched on, you will see an additional area when you are booking in appointments:
The lower section now contains the information regarding SMS Messages. The top section details the clients contact preferences. If they have declined or not set Contact by SMS, this area allows you to make changes. In addition, the clients mobile number is displayed. You can change this here and click Update Client Information to update the clients mobile number.
Please note, it must be a valid UK mobile phone number for the SMS messaging to be sent.
The SMS message that will be sent is displayed in the lower section:
The SMS message is automatically populated as you select the appointment date and time. This message template is the default but you can ask us to make amendments to the template to customise to your preference. Please note, there is a character limit of 160 characters for a SMS message. We can create multiple templates and assign a template to a communication type if required. In addition, if you would like your users to be able to edit the SMS message that was generated, we can switch that feature on too.
Once you have selected your appointment time, the SMS message will be fully populated. The blue tick shows that a message will be sent and the contents are shown on the right. The message will come through to the mobile phone with Social Rx as the sender.
The SMS Message will be sent to the client for the confirmation at the time of the booking. The reminder message will be sent at 8am on the day before the appointment. Please note, the appointment reminder time is configurable and we can change the time that it is sent on the day before the appointment.
SMS Credits
The SMS Messages work on a credit system. If you run out of credits, you will see a warning message when trying to book in the appointments. If you are low on credits, please contact your account manager to arrange a top up. When you run out, you will see the message below displayed.
